Privacy Policy

Last Updated: 7 February 2026

Welcome to Creative AI Writer (“the Platform,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use “creativeaiwriter.com” (the “Website”) and all associated services, including any applications, software, products, and content provided by AI Creations (ABN 24545074491) (collectively, the “Services”). By accessing or using our Services, you agree to be bound by this Privacy Policy.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Information You Provide Directly:
- Account information (email address, authentication details)
- User-generated content (text, prompts, and feedback submitted by you)
- Payment information (processed securely by Stripe; we do not store full payment details)
- Communication data (when you contact support or provide feedback)
Information Collected Automatically:
- Usage data (interaction with the platform, AI generations, preferences)
- Log data (IP address, browser type, device information, and timestamps)
- Cookies and similar technologies (essential cookies for authentication, login sessions, and session management provided by our identity provider)

2. How We Use Your Information

We use your information for the following purposes:

To create and manage your account
To process subscription payments and manage billing
To provide AI-powered writing assistance
To enhance and improve our Services based on user behavior and feedback
To communicate service-related updates, including security alerts
To comply with legal obligations and prevent fraudulent activities

We share your data with:

Third-Party Service Providers: Cloud infrastructure and data hosting (Amazon Web Services), identity management (Clerk), payment processing (Stripe), AI model providers (OpenAI, Google Gemini, Google Vertex AI, Anthropic, Amazon Bedrock), text-to-speech processing (Google Cloud Text-to-Speech; audio data is processed temporarily and deleted after generation), AI usage monitoring (Langfuse), error tracking and user feedback (Sentry), and support services.
AI Provider Data Handling: When you use AI features, your content is sent to third-party AI providers for processing. An opaque, non-personally-identifiable user identifier is included with requests for abuse prevention purposes. We access AI providers through paid API agreements, under which your content is not used by these providers to train their AI models. For further details, please refer to each provider’s own data usage and privacy policies.
Legal Compliance: If required by law or legal process, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.

4. Your Rights and Choices

You have rights under applicable laws, including:

Access and Correction: Request access to your data or correct inaccuracies by contacting our support team.
Data Deletion: Request deletion of your personal information by contacting our support team.
Opt-Out: Opt out of marketing communications and non-essential cookies.
Complaint Process: If you have privacy concerns, contact via the support email below.

5. Data Security and Retention

We implement encryption, access controls, and regular security assessments to protect your data. Personal information is retained only as long as necessary to provide services and comply with legal obligations.

6. International Data Transfers

Your information may be transferred and processed outside of your country, including in the United States and Australia. Our third-party service providers maintain their own data protection safeguards and compliance measures. We select providers that maintain appropriate security standards to protect your data.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or a notice on our Website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team.