Privacy Policy

Last Updated: 18 March 2025

Welcome to Creative AI Writer (“the Platform,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use “creativeaiwriter.com” (the “Website”) and all associated services, including any applications, software, products, and content provided by AI Creations (ABN 24545074491) (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

• Information You Provide Directly:

  • Account information (email address, authentication details)
  • User-generated content (text, prompts, and feedback submitted by you)
  • Payment information (processed securely by Stripe; we do not store full payment details)
  • Communication data (when you contact support or provide feedback)

• Information Collected Automatically:

  • Usage data (interaction with the platform, AI generations, preferences)
  • Log data (IP address, browser type, device information, and timestamps)
  • Cookies and analytics data (Google Analytics for usage tracking and improvements)

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To process subscription payments and manage billing
• To provide AI-powered writing assistance
• To enhance and improve our Services based on user behavior and feedback
• To communicate service-related updates, including security alerts
• To comply with legal obligations and prevent fraudulent activities

3. Sharing and Disclosure

We share your data with:

• Third-Party Service Providers: Identity management (Clerk), payment processing (Stripe), AI model providers (e.g., OpenAI, Google, Anthropic, Amazon), analytics (Google Analytics), feedback (Sentry), and support services.
• Legal Compliance: If required by law or legal process, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.

4. Your Rights and Choices

You have rights under applicable laws, including:

• Access and Correction: Request access to your data or correct inaccuracies.
• Data Deletion: Request deletion of your personal information.
• Opt-Out: Opt out of marketing communications and non-essential cookies.
• Complaint Process: If you have privacy concerns, contact via the support email below.

5. Data Security and Retention

We implement encryption, access controls, and regular security assessments to protect your data. Personal information is retained only as long as necessary to provide services and comply with legal obligations.

6. International Data Transfers

Your information may be transferred and processed outside of your country. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses for EU users) to protect your data.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or a notice on our Website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team.